Welcome to Lunaria Store’s Frequently Asked Questions. We’ve compiled answers to common queries about our premium fashion offerings, shipping policies, and customer service. Can’t find what you need? Contact our Charlotte-based team at [email protected].
About Lunaria Store
What is Lunaria Store’s style aesthetic?
Lunaria Store offers contemporary wardrobe essentials with a premium touch, specializing in versatile pieces like tailored dresses, sophisticated sweaters, and work-ready skirts. Our collections blend timeless elegance with modern comfort, perfect for both professional settings and weekend wear.
Who is the typical Lunaria customer?
Our customers are globally-minded individuals who value quality craftsmanship and effortless style. They appreciate thoughtfully designed wardrobe staples that transition seamlessly from office to weekend, and prioritize retailers who offer transparent international shipping with premium packaging.
Product Information
How do I choose the right size for dresses and tops?
Each product page includes detailed size charts with measurements in inches. For our signature sweater collection, we recommend sizing up if you prefer a relaxed fit. When in doubt between sizes, our customer team can advise based on your typical sizing in other brands.
Are your sweater materials prone to pilling?
Our premium sweaters are crafted from carefully selected fabrics to minimize pilling. We recommend gentle washing inside out in cold water and laying flat to dry to maintain their quality. Each sweater ships with fabric care instructions.
Style Tip: Follow @LunariaStore on social media for styling inspiration featuring our global community wearing our dresses, skirts, and sweater combinations.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection. For international orders, your bank may convert charges to your local currency.
Why was my credit card declined?
Common reasons include insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend contacting your card issuer or trying an alternative payment method like PayPal. Rest assured, we never store your full payment details.
Shipping & Delivery
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (Orders $50+): Via EMS, 15-25 business days after dispatch (1-2 day processing)
Why hasn’t my order shipped yet?
We process all orders within 1-2 business days (excluding weekends/holidays). During peak seasons, slight delays may occur. You’ll receive tracking information via email once shipped. For urgent inquiries, email [email protected] with “Shipping” and your order number in the subject line.
Do you ship to my country?
We ship worldwide from our Charlotte atelier, excluding some Asian countries and remote areas. During checkout, simply enter your address to confirm availability. International customers are responsible for any applicable duties upon delivery.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, in original packaging. Return shipping is at customer’s expense. Refunds are processed to the original payment method within 5-7 business days after we receive your return.
How do I initiate a return?
Email [email protected] with your order number and items you wish to return. We’ll provide return instructions. For optimal protection, we recommend using our original tissue-wrapped packaging for returns, especially for delicate sweater fabrics.
Packaging Note: Every Lunaria order includes our signature tissue-wrapped packaging with easy-open tabs, designed to protect delicate fabrics and minimize wrinkles in transit.
Contact & Support
How quickly will I receive a response to my email?
Our Charlotte-based customer care team responds within 24 hours. For fastest service regarding shipping inquiries, include your order number and “Shipping” in the subject line of your email to [email protected].
Where is Lunaria Store located?
Our atelier is located at 388 Kelly Street, Charlotte, US 28202. While we don’t offer local pickup, we’re proud to design and ship our dresses, pants, skirts, and sweaters worldwide (excluding some regions).
Still have questions? Our style advisors are happy to help at [email protected].